We honour your right to cancel an order under the distant selling regulations (2000). You have 7 days in which to notify us that you wish to cancel and the 7 days commences on the day after you receive your order. This is your statutory 'cooling off' period. You can notify us by e-mail, or fax click here.
Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item back otherwise we cannot accept it.
Items must be returned as sold in its original packaging and in "as new" condition. If the item has been unpacked and the contents or packaging is damaged in any way, the item will be returned to you and we will charge you for any additional carriage. Any promotional item or free gifts that were sent as part of the order must be returned also.
Any item being returned to us must be received by us within 14 days of us being notified of your intention to send the item back. Only after inspection and providing the conditions in this agreement are met, we will refund the invoice value of the item less the cost of delivery. This charge varies according to the weight of the product and we will confirm what that is when you contact us about returning your order.